Which payment methods are accepted?

We currently accept EFT payments, E-Wallet payments and credit card payments through Payfast. 

What are your shipping options and how long will it take?

We deliver countrywide and do our best to get the product delivered to you within 5 - 7 business days. We have Door to Door delivery options. We are also in the process of bringing Pargo on board for deliveries. For more information, visit our Shipping and Delivery page.

How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.

What is your refund policy?

To find out more about our refund policy, visit our Returns page.

How do I use activated charcoal powder for teeth whitening?

  1. Dip a clean, wet toothbrush into the activated charcoal powder
  2. Brush your teeth gently with the charcoal for 2 minutes
  3. Let the charcoal sit and absorb the toxins from your teeth for 3-5 minutes for optimal results
  4. Rinse your mouth with water and brush your teeth with our charcoal toothpaste to get rid of any charcoal residue

We recommend using the product 7 nights in a row as an initial detox. Afterwards, you can continue using this product alongside your regular oral routine as much or as little as needed. Most people start seeing results after 2-3 uses.

Is activated charcoal powder dangerous for teeth enamel and gums?

Activated charcoal powder is completely safe when used properly. The whitening properties of activated charcoal are from its ability to draw out and absorb impurities from your teeth and not from abrasion.

Learn more here: Does Activated Charcoal Powder Damage Teeth Enamel?

I have black particles stuck in my gums after using the activated charcoal powder. Is this normal?

Yes, this happens to a lot of people and you shouldn’t worry! Make sure to brush your teeth with toothpaste and rinse your mouth afterwards to get rid of any residue. Any residue leftover will fade away in a few hours.

How much activated charcoal powder should I put on my toothbrush for teeth whitening?

Just a little, only cover the tips of the wet toothbrush bristles.

Can I use activated charcoal powder on my teeth with braces?

Our finely milled activated charcoal is 100% safe to use with braces and generally does not leave spots. We recommend using the powder 2-3 times after removing your braces.

Can kids use the activated charcoal powder?

Yes! Our activated charcoal powder is safe for kids of all ages. The age when they start is up to you!

How soon can I see results from the activated charcoal powder?

Results differ from customer to customer. Some of our customers notice an immediate improvement, especially when teeth are recently stained. For others it is more of a gradual process. Our powder is made up of 100% natural and some organic ingredients and does not make your teeth whiter than natural white. It is not a chemical whitener, it has no bleaching ingredients. It works especially well with extrinsic stains on teeth caused by food, drink, tobacco. It is a natural alternative to chemical teeth whitening products. Certain foods and drinks stain teeth, just brush your teeth with our powder after.